Do not hesitate to contact us, our sales department is at your disposal!
We will answer you as soon as possible (a few hours maximum).
Here are the most frequently asked questions:
When will I receive my order?
Orders are usually shipped from our warehouse within 3 business days. It will then take between 10 to 22 working days for your item to arrive at your home. In busy periods, it may take up to 6 days before shipping. Our parcels circulate with Royal Mail.
My order is not complete
Since we have different storage locations and work with different producers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.
Our average delivery times are between 10 and 22 working days. It is possible that some packages may take a little longer than that.
However, if you still haven't received your package after 35 working days after ordering, then we will give you a full refund and you can keep the item when you receive it.
Please contact us at firstname.lastname@example.org to report an item not received.
Can I cancel or change my order?
We process the orders you place quickly, usually within 12 hours.
For this reason, you have 12 hours after ordering to send a cancellation or modification email to email@example.com
Beyond this time your items will have already been shipped, so we will not be able to modify your order.
The item I received is broken/defective
Despite our careful selection of trusted carriers, your package may arrive damaged.
In this case or in the case of a design defect, please contact us at firstname.lastname@example.org
with the following details:
- Your order number
- The description of the problem (wrong / faulty item, ...)
- A photo or a video
You will not need to return the product and we will refund the amount of your order directly to you in the form of a voucher (if you would like another form of refund, please let us know).
What payment methods do you accept?
We accept the following methods of payment on our website: Visa, American Express, MasterCard, Debit Cards, PayPal and Bank Cards.
Is my information secure?
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or inappropriately destroyed.
If you provide us with your credit card information, it will be encrypted through the use of the SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all the requirements of the PCI-DSS standard and implement additional standards that are generally accepted by the industry.